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Frequently Asked
Questions
Product Inquiries
How do I order from your
website?
You may place an order via the fax, phone, email, or by
simply filling out the Contact Us
page. Please include the name and/or the style number of the
fixture, the finish, the glass, quantities and any other
information you need from us.
How do I order a “custom” fixture?
The design details can be faxed, emailed or sent to us in
the mail, for a quotation. We will contact you and address
all important points of the project to insure that we have
interpreted your design correctly.
How do you determine the style of fixture that best
enhances the architecture of a home or business?
Subtle details will always mirror those significant elements
in a home or business that you would wish to carry out in
your design theme. If you’re in need of assistance in
selecting a design that would be visually appealing for your
project, you can always send us a copy of your plans or
photo of your home, by attachment or in the mail – we will
be more than happy to advise you on the perfect fixture
design for your application.
Do you offer a warranty on the fixtures you fabricate?
Each fixture we fabricate is warranted for one year, from
the date of purchase. This warranty does not cover any
defects including breakage or malfunctions due to the
mishandling of the fixture or using the fixture in a way
other than specified by Customlightstyles.
Is there an additional upcharge for fixtures that are UL
Approved?
There is no additional charge for any of our fixtures to be
UL Approved. All Customlightstyles fixtures adhere to the
strict standards and specifications of Underwriters
Laboratories, to insure your complete safety.
Who are your customers?
We work with homeowners, architects, designers, builders,
lighting specifiers.
Who should do the installations of the fixtures?
All fixtures should be installed by a qualified electrician,
with knowledge of lighting fixture installation.
Do you have a brochure you can send to your clients?
Yes, we do and we would be happy to mail a brochure to you,
if you complete the contact page information, with your name
and address.
Do you have a complete catalog you can send to your
clients?
Our website is an extensive online catalog.
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